Frequently asked questions

Yes. Public facility pages allow guest reservations when the facility accepts them. You will still need to provide a reservation name, contact details, payment reference, and proof so the owner can verify your booking.

After you proceed to payment, your selected slots are held for 10 minutes. Once you send the payment reference and screenshot, the booking becomes pending until the facility owner verifies the proof and approves the reservation.

Yes. On supported facility schedules, you can select multiple available slots across courts before submitting one reservation request.

Not yet. The current flow records the payment method, reference number, and uploaded proof. Payment is verified by the facility owner before approval.

The screenshot helps the owner confirm that the reservation payment matches the reference number and selected slots.

Logged-in players can view their bookings and receipt IDs from the player dashboard. Guest players should keep their confirmation details and payment reference for check-in.

Owners review reservations in the Bookings page, check the payment proof and reference, then approve or decline the request.

Yes. Facility operating hours are used to shape the schedule range so players only see time slots the facility actually supports.

Owners can list shop items with photos, descriptions, titles, and prices. These are shown as in-facility purchases only, not online checkout items.

Verification emails can be rate-limited by the email provider. Check spam first, then wait before requesting another email. Production projects should use a custom SMTP provider for better deliverability.

Players go to the player dashboard, facility owners go to the owner dashboard, and super admins go to the admin area.

Contact the facility directly using the contact information on the facility page, especially if your payment was already sent.